CHARGES AND PAYMENT:
MINIMUM ORDER $25.00 We accept Visa, Mastercard . All shipping costs are based on total weight. All prices are exclusive of sales tax. There will be an additional sales tax charge of 8.25% on all taxable items, such as housewares, baskets and accessories. Note: Prices are subject to change without notice. There will be an additional charge of 5% of the order total to orders over $100 to cover the cost of insurance. Due to variation of prices on seasonal items, charges for those items will not appear on estimated purchase total. Orders placed after business hours will be processed the following business day. All orders will require 24 hours from receipt date to be processed and shipped. Items ordered after Thursday, and Priority Overnight orders received on Thursday are shipped the following Monday. Items ordered together may arrive in separate boxes.

SHIPPING AND HANDLING:
If an order includes a perishable item, the whole order has to be shipped either priority overnight or 2nd day air. Nonperishable items are shipped FEDEX 7-10 days. Perishable orders are shipped via FEDEX Overnight or 2nd day air. All perishables arrive in insulated polystyrene containers with ice packs or insulated bags with ice packs. We cannot ship to P.O. Boxes Saturday delivery is available on all orders placed through Thursday. Priority overnight and Saturday delivery charges will apply.

RETURNS:
If the product arrives damaged, please contact us immediately. Save all boxes and packing materials and keep the product refrigerated if appropriate.

DELAYS/SUBSTITUTIONS:
If we are temporarily out of stock on a particular item, we reserve the right to substitute a similar product of equal or greater value to meet your requested delivery date. You will be informed by e-mail or phone if there are any backorders or problems with your order, so please make sure to provide us with contact information. Contact information will be used solely for shipping your order. It will not be sold or distributed to any mailing lists.

LIMITATION OF LIABILITY:
Guilianos is not liable for loss, damage, or delay caused by events we cannot control, including acts of God, perils of the air, weather conditions, or if there is no one available to accept the package. If the package that you are shipping is perishable, please make sure that the recipient will be home to receive it.

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